Shipping Policy

Free Shipping

We provide free shipping on all orders, using secure express delivery services from our warehouses in Europe and the USA.

International Shipping

We offer international shipping to over 200 countries. If we are unable to ship to your location, we will notify you promptly.

Incorrect Address

Xellox Oy is not liable for lost packages due to incorrect shipping details entered at checkout. Please double-check your billing and shipping addresses before confirming your order.
If we are at fault, we will fully cover the cost of a replacement shipment.

Customs and Duties

We cover all customs fees related to our shipments. If you are charged unexpectedly, contact our support at contact@xellox.io and we’ll resolve it.

Estimated Delivery Times

Shipping times vary by destination.

• Processing time: 1–5 business days

• Maximum delivery time: 30 business days
  Delays due to customs clearance are not included in these estimates.

Tracking

Once your order is shipped, we will send you a tracking number by email. Please note that in some cases of free shipping, tracking may not be available.

If your tracking status shows “No information available” for more than 5 business days after shipment, please contact us.

Multiple Shipments

Your order may arrive in separate packages for logistical reasons, even if you selected combined shipping.

Questions?

If you need assistance, feel free to contact us at contact@xellox.io – we’re here to help.