Terms of Service – Using Xellox Products Responsibly and Securely

1. Introduction

These Terms of Service (“Terms”) apply to your use of the Xellox website (xellox.io) and to any order or preorder you place through our online store. The terms are provided by Xellox Oy (“we”, “us”, or “our”), a company registered in Finland. By using our website or placing an order, you agree to be bound by these Terms.

2. Products Covered

These Terms apply to all physical products currently available or available for preorder through our store, including:

Clavis: a next-generation hardware wallet for Bitcoin self-custody (preorder only).

Yokis: a stainless steel seed phrase storage kit.

3. Website Use

You agree to use the website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the site. We reserve the right to modify or discontinue the website at any time.

4. Orders and Preorders

Preorders (Clavis):

By preordering, you secure one of the first available units upon release and join the priority delivery queue.
 
Your payment confirms your order and guarantees delivery once production is complete.
 
Preorders are binding and fully paid upfront. Delivery timelines will be communicated prior to shipping.

Orders (Yokis or other available products):

Orders are subject to acceptance and availability.

Full payment is required at the time of purchase.

5. Payment

We accept major credit and debit cards, Bitcoin, and other payment methods listed at checkout. All payments are securely processed through our Payment Service Provider (PSP).

6. Cancellations & Refunds

You may cancel your preorder at any time, but the fee is non-refundable.

For orders of available products (e.g. Yokis), please refer to our Refund & Return Policy for details.

7. Delivery

Clavis delivery will commence once production is complete, estimated for late 2025.

Yokis and other available products are shipped according to our Shipping Policy.

8. Limitation of Liability

We are not liable for indirect or consequential damages arising from your use of the site or our products. All products are provided “as is” to the extent permitted by applicable law.

9. Intellectual Property

All content on this website, including text, images, logos, and trademarks, is the property of Xellox Oy and may not be used without written permission.

10. Privacy

Our collection and use of personal data is governed by our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of Finland. Disputes shall be resolved in Finnish courts unless otherwise required by mandatory consumer protection laws.

12. Contact Us

For questions or concerns, please contact us through our Support Page.